FAQs
Answers to some of the questions we
receive the most:
Home/Start Page Questions
Connectivity Questions
Account Problems
Email Questions
Home/Start Page Questions
Q.) The Digital Link customer portal is no longer my home page.
How can I get back to it?
 | A)
Click here The address
is http://looksmart.digital-link.net |
Q.) How can I make the Digital Link customer portal my start page
again?
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Connectivity
Questions
Q.) I try to dial into Digital Link but I get an error saying that
there is not dial tone, what should I do?
|
A) Make sure that your phone line is plugged into the modem all
the way. Most modems have two jacks on them so you will have to make
sure that the line is plugged into the right one. Each jack should
have a label whether it be a text label or a picture label. Make sure
that the line is plugged into the one marked "Line" or with a picture
of a phone jack on it. If the computer still reports no dial tone feel
free to bring your computer into Performance Computers for one of our
technicians to look at since your modem may have been damaged by an
electrical surge. |
Q.)
My computer seems to connect all the way, but it keeps asking me for my
password. What's wrong?
|
A) It may be possible that your account is on hold. Accounts are
usually put on hold due to a late payment. You may call our tech
support line and ask a technician to check on the status of your
account or online via the Account Info link on the left. Be sure to
know your username if you call. If your account is on hold you may
either pay over the phone or online using a credit card or come into
our offices and pay using cash, check, or credit card. After payment
your account will be reactivated within 24hrs. |
Q.)
I
can connect fine to Digital Link but I cannot connect at full speed
and/or I get disconnected after a period of time. What's wrong?
|
A) Your phone line may have noise on it. Noise is commonly caused
by old wiring and usually occurs to some degree after rain. You can
call your phone company and ask them to test your line. You can also
try to rerun the Digital Link setup which you can
download
here. |
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Account Problems
Q.)
My computer seems to connect all the way, but it keeps asking me for my
password. What's wrong?
|
A) It may be possible that your account is on hold. Accounts are
usually put on hold due to a late payment. You may call our tech
support line and ask a technician to check on the status of your
account or online via the Account Info link on the left. Be sure to
know your username if you call. If your account is on hold you may
either pay over the phone or online using a credit card or come into
our offices and pay using cash, check, or credit card. After payment
your account will be reactivated within 24hrs. |
Q.) You sent me an invoice
this month and I know I paid an extra month last month. Why?
| A) Our billing
system sends automatic monthly bills. If you scroll to the bottom of
the invoice you received, you should see a balance due of zero. The
invoice is simply sent for your records to show where your credit was
applied to. |
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Email Questions
Q.) I see that my Digital
Link account allows unlimited email accounts. How do I go about creating
a new email account for on of my family members?
| A) You can setup
your own email accounts from our account information area
(click
here) Enter your primary user ID and password and click "Get
Statement". From the statement page, click View Emails. You can then
click "Create New Email" and simply follow the prompts.
(Please note
that newly created Digital Link accounts require approximately 36
hours before email accounts can be created automatically. If you need
email accounts before that time please contact tech support.) |
Q.)
How do I go about setting up my newly created email account in Outlook
Express?
Q.) We created a new email
account, but now when we try connecting to Digital Link using that new
account it keeps asking for the password. What am I doing wrong?
| A) The email
account you created is for email only. It cannot be used to connect to
our service via dialup. If you need a secondary account please contact
our sales department as we offer reduced cost secondary connections. |
Q.) How can I check my
Digital Link email when I am away from my personal computer?
Q.) I deleted the file
jdbmgr.exe that was specified in the Virus Hoax email that I received.
How can I restore the deleted file?
| A) Follow the
directions found here
to restore the deleted file. |
Q.) What is Spam?
| A) Spam is email
that you receive that you did not request. There are now many
companies on the Internet devoted to gathering email addresses from
many places including: chat rooms, newsgroups, even stealing them by
intercepting email on the Internet. These companies sell their lists
or emailing services to advertisers who wish to reach millions of
Internet users. |
Q.) I seem to get a lot of
Spam, are you selling my email address?
| A) Digital Link has
always enforced a strict policy to protect our subscriber's privacy.
Digital Link will never sell or divulge our subscribers information to
any 3rd party company. |
Q.) What can I do to
reduce the amount of Spam that I am receiving?
| A) Digital Link has
implemented a voluntary Spam filtering/blocking application designed
to reduce the amount of Spam our subscribers receive. To find out more
information click here. |
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|
